Terms and Conditions – Elite Facility Cleaning Services

Company Name: Elite Facility Care

1. Definitions

  • “Company” refers to Elite Facility Care.

  • “Client” refers to the person or business receiving services.

  • “Services” refers to the cleaning work agreed upon.

2. Services Provided

  • The Company will provide cleaning services as outlined in the agreed quote or schedule.

  • Services may include general office cleaning, deep cleans, window cleaning, or other specialist services.

3. Access & Equipment

  • The Client must provide access to the premises at the agreed times.

  • The Company may provide its own cleaning products and equipment unless otherwise agreed.

  • The Client is responsible for informing the Company of any access codes, alarm systems, or special requirements.

4. Pricing & Payment

  • Prices are agreed in writing prior to service.

  • All invoices are payable within 14 days of receipt unless otherwise stated.

  • Late payments may incur a late fee of £25 or interest at 2% per month.

5. Cancellations & Missed Appointments

  • The Client must give at least 24 hours’ notice for cancellations.

  • Same-day cancellations may be charged at 50% of the service fee.

  • If the cleaner cannot gain access, a full charge may still apply.

6. Liability

  • The Company is fully insured for public liability and employee liability.

  • We will not be held responsible for damage caused by faulty equipment or pre-existing conditions.

  • All claims for loss or damage must be reported within 24 hours of the cleaning.

7. Staff

  • The Client agrees not to hire, directly or indirectly, any Company staff during the contract or within 6 months of termination.

  • A recruitment fee of £500 applies if this condition is breached.

8. Health & Safety

  • The Company complies with all relevant health and safety regulations.

  • COSHH data sheets for chemicals are available on request.

9. Termination

  • Ongoing contracts may be terminated with 30 days’ written notice by either party.

  • Immediate termination may occur if there is a serious breach of these terms.

10. Complaints

  • Any issues must be reported within 24 hours and will be resolved as per our Complaints Handling Policy.

11. Force Majeure

  • The Company is not liable for delays or failures caused by events beyond its control, such as severe weather or illness.

12. Governing Law

  • These terms are governed by the laws of England and Wales.