Company Name: Elite Facility Care
Effective Date:12/05/2025]

1. Introduction

Elite Facility Care ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in line with data protection laws in the UK.

2. What Information We Collect

We may collect the following personal data from clients or website visitors:

  • Full name

  • Company name (if applicable)

  • Email address

  • Phone number

  • Billing address

  • Site access details (if provided for cleaning services)

  • Payment details (only when processing payments)

3. How We Use Your Data

We use your information to:

  • Provide cleaning services as requested

  • Communicate about quotes, bookings, or issues

  • Send invoices and process payments

  • Maintain internal records and service schedules

  • Meet legal or contractual obligations

We do not sell or share your data with third parties for marketing.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual – to fulfil a contract (e.g. service agreement)

  • Legal obligation – to meet legal requirements (e.g. accounting)

  • Legitimate interests – to operate and improve our business

5. Data Retention

We retain client records for up to 6 years after service provision, in line with HMRC requirements, unless otherwise required by law.

6. Data Security

Your information is stored securely. We implement appropriate measures to protect against loss, misuse, or unauthorised access.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (if previously given)

  • Lodge a complaint with the ICO (Information Commissioner’s Office